Last Updated: March 10, 2026

At Son Loves Studios, we are committed to sharing art that empowers, inspires, and resonates with our community. We take great pride in the quality and craftsmanship of our artwork—from watercolors and acrylics to our specialized fascinator designs. Because many of our pieces are one-of-a-kind or made-to-order, we have established the following policy to ensure a fair and transparent experience for our collectors.

We want you to be completely satisfied with your purchase. If a piece does not meet your expectations, you may request a return within 14 days of the date of delivery.

To be eligible for a return:

• The artwork must be in its original, pristine condition.
• The item must be in its original packaging (including any protective sleeves, certificates of authenticity, or specialized hardware).
• You must provide a receipt or proof of purchase.

Certain items are excluded from our standard return policy:

• Custom Commissions (Artwork or Fascinators): Items created specifically for you or personalized to your specifications are final sale and cannot be returned or refunded (including, for example, custom sizing, custom color palettes, personalized materials/embellishments, or any made-to-order design).
• Original/One-of-a-Kind Artwork: All original works are generally final sale due to their unique nature. If an original piece arrives damaged in transit or you receive the wrong item, please contact us within 48 hours so we can help.
• Digital Products: Any digital downloads or virtual assets are final sale.
• Final Sale Items: Items marked as “Final Sale” or purchased during specific clearance gallery events.

Art (and delicate wearable pieces) can be fragile, and we take every precaution to package orders securely. Please inspect your order as soon as it arrives.

If your artwork or fascinator arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at tamara@sonlovestudios.com with the following information:

• Your order number.
• Clear photographs of the item (including close-ups of the damage).
• Photographs of the exterior packaging and packing materials (even if the box appears undamaged).
• A brief description of the issue.

We will review your request and, where appropriate, offer a replacement (if available), repair (when feasible), exchange, or refund. Do not discard packaging until we confirm next steps, as carriers may require documentation for claims.

If you would like to return or exchange an eligible item, please email tamara@sonlovestudios.com before sending anything back so we can provide return instructions.

Return/Exchange Guidelines

• Return window: Requests must be submitted within 14 days of delivery.
• Condition: Items must be unused/unworn (for fascinators), unaltered, and in original, pristine condition.
• Packaging: Use the original packaging (or equivalent protective packaging) to prevent damage in transit. Include any certificates of authenticity and any included accessories/hardware.
• Shipping & tracking: We recommend a trackable, insured shipping method. Items damaged or lost during return transit may not be eligible for a refund.
• Exchanges: Due to the one-of-a-kind nature of many artworks and limited fascinator inventory, direct exchanges cannot be guaranteed. If an exchange is approved, it will be subject to availability. When direct exchange is not possible, the fastest option is typically to return the original item (if eligible) and place a new order.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. 

If approved, your refund will be processed automatically to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

• Return Shipping: Unless the return is a result of damage during transit or an error on our part, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• Insurance: For high-value original works, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are unable to issue refunds for items lost or further damaged during return transit.

For any questions regarding our Refund and Return Policy, or to initiate a return, please reach out to our team:

Son Loves Studios
Website: sonlovestudios.com
Email: tamara@sonlovestudios.com