RETURN, REFUND, EXCHANGE, AND ORDER ISSUE POLICY

At Son Love Studios, we want customers to feel confident ordering from us while also protecting the nature of original, custom, handmade, limited-edition, and made-to-order work. Because many of our items are created in small batches or made specifically for a customer, not every purchase is eligible for return or refund.

1. GENERAL POLICY

Eligible ready-to-ship retail items may be returned within 14 calendar days of delivery if they are unused, unworn, unaltered, in original condition, in original packaging, and approved by us in advance.

A return request must be submitted before anything is sent back. Unauthorized returns may be refused.

2. FINAL SALE ITEMS

The following are final sale unless they arrive damaged, defective, or you received the wrong item:
• Original artwork
• One-of-a-kind items
• Commissioned work
• Custom or personalized items
• Made-to-order pieces
• Digital products or downloads
• Gift cards
• Sale, clearance, or markdown items
• Items marked Final Sale
• Wholesale, trade, bulk, or special-order items

3. CUSTOM, COMMISSIONED, AND PERSONALIZED WORK

Custom, commissioned, made-to-order, and personalized items are created specifically for the customer and are therefore non-refundable and non-returnable except in cases of confirmed damage, defect, or studio error.

If a deposit is taken for custom work, that deposit is non-refundable once work has begun, materials have been ordered, or design/planning time has been committed.

If concept approvals, proofs, sketches, mockups, sizing confirmations, or design approvals are provided and approved by the customer, any later requested changes may require additional fees and may extend turnaround time.

4. ORIGINALS AND ONE-OF-A-KIND ARTWORK

All original and one-of-a-kind artwork is final sale except where the item arrives damaged, defective, or materially different from what was ordered.

Minor variations in texture, color, brushwork, finish, framing, handmade quality, or screen-to-real-life appearance are not considered defects.

5. PRINTS AND READY-TO-SHIP RETAIL ITEMS

Standard ready-to-ship retail items, such as eligible prints or studio goods, may be returned within the 14-day return window if approved and received back in qualifying condition.

Shipping charges are non-refundable unless the return is due to our error or a verified damaged, defective, or incorrect item claim.

6. JEWELRY, FASCINATORS, WEARABLE ITEMS, AND EVENT PIECES

For health, hygiene, and product-integrity reasons, wearable items may only be returned if they are unworn, unused, unaltered, free from scent, makeup, hair products, damage, or event use, returned in original packaging, and approved in advance.

Custom, altered, event-worn, rush-made, or personalized wearable items are final sale.

7. WHOLESALE, TRADE, AND BULK ORDERS

Wholesale, trade, retailer, and bulk orders are final sale except for verified damage, defects, shortages, or fulfillment errors.

Any issue with a wholesale or bulk order must be reported in writing within 5 business days of delivery with supporting photos and packaging retained.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery and include:
• Order number
• Clear photos of the item
• Clear photos of the packaging
• Clear photos of any shipping label if relevant

Please do not discard packaging until the issue is resolved. We may deny claims where documentation is not provided in time.

If the issue is verified, we may choose, at our discretion, to:
• Replace the item
• Repair the item where appropriate
• Issue a partial refund
• Issue a full refund
• Provide store credit

9. RETURN SHIPPING

If a return is approved because the customer changed their mind, ordered the wrong item, or no longer wants the item, the customer is responsible for return shipping.

If the return is approved because the item arrived damaged, defective, or incorrect due to our error, we will handle the return shipping cost or otherwise provide an appropriate resolution.

Returned items must be sent using trackable shipping, and insurance may be required for higher-value items.

10. REFUND TIMING

Approved refunds are issued to the original payment method unless otherwise agreed. Once the returned item is received and inspected, refunds are typically processed within 5 to 10 business days, though bank or platform timing may vary.

Original shipping charges, rush fees, custom design fees, and non-refundable deposits are not refundable unless legally required or due to our confirmed error.

11. EXCHANGES

We do not guarantee exchanges, but we may allow them on eligible retail items at our discretion. Exchange requests must still meet the same approval and condition requirements as returns.

12. CANCELLATIONS

Orders for ready-to-ship items may be canceled only if they have not yet shipped.

Custom, commissioned, made-to-order, personalized, or production-started orders may not be canceled once work has begun, materials have been committed, or fulfillment has started.

13. MARKETPLACE AND THIRD-PARTY PLATFORM ORDERS

Orders placed through third-party platforms such as eBay, TikTok Shop, Etsy, Faire, or other marketplaces may also be subject to that platform’s procedures, timelines, and buyer/seller protections. Where allowed, this policy still governs our product eligibility, studio rules, and handling standards.

14. CONTACT

For return requests or order issues, please contact:

Son Love Studios
Email: info@sonlovestudios.com

 

Last Updated: April 12, 2026

Shipping Policy

Effective Date: April 12, 2026

This Shipping Policy applies to all orders placed with Son Love Studios through our Shopify store and our associated sales channels (including but not limited to: TikTok, eBay, Amazon, Etsy, Faire, and Pinterest).

1. Processing Times

• Ready-to-Ship Items: 3-5 business days.
• Original Artwork: 5-7 business days for specialized secure packaging.
• Custom Commissions: As specified in your commission agreement (typically 4-8 weeks).
• Fascinators & Wearables: 3-5 business days, shipped in reinforced boxing.

2. Shipping Carriers & Delays

We use USPS, UPS, and FedEx. While we aim for timely delivery, Son Love Studios is not responsible for delays caused by carriers, weather, or customs processing.

3. Address Accuracy & Mistakes

Please double-check your shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, the customer is responsible for the cost of re-shipping.

4. Lost, Stolen, or Damaged Packages

• Damaged Items: Contact us within 48 hours of delivery with photos of the damage and packaging.
• Lost/Stolen: Once a package is marked “Delivered” by the carrier, Son Love Studios is no longer responsible. We recommend contacting the carrier for GPS verification or filing a claim with them. For high-value originals, we recommend selecting insured shipping at checkout.

5. International Shipping

Customers are responsible for all customs fees, duties, and import taxes. Delivery times for international orders vary by destination.

6. Combined Shipping

We will attempt to combine multiple orders placed within 24 hours to save you on shipping costs, but this is not guaranteed.

8. Contact Information

For questions regarding your shipment or this policy, please contact us at:

Son Loves Studios
Email: info@sonlovestudios.com
Website: sonlovestudios.com