Refund and Return Policy

Refund and Return Policy

Last Updated: March 10, 2026

At Son Love Studios, we take great pride in the quality, craftsmanship, and uniqueness of our artwork and designs. Many of our pieces are original, one-of-a-kind, or made-to-order. As a result, all sales are subject to the following policy.

1. General Return Policy

We accept return requests on eligible items within 14 days of delivery, provided all of the following conditions are met:

  • Item is in original, unused, and pristine condition
  • Item is returned in original packaging (including protective materials and any included documentation such as certificates of authenticity)
  • Proof of purchase is provided

All returns must be approved in advance. Unauthorized returns may not be accepted.

2. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Custom commissions (including personalized artwork or fascinators)
  • Original / one-of-a-kind artwork, except in cases of damage or error
  • Digital products or downloads
  • Items marked as “Final Sale”

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at info@sonlovestudios.com.

Please include:

  • Order number
  • Clear photographs of the item (including damage)
  • Photos of packaging and packing materials
  • Brief description of the issue

Do not discard packaging until instructed, as it may be required for claims.

If approved, we will determine an appropriate resolution, which may include:

  • Replacement (if available)
  • Repair (if feasible)
  • Exchange
  • Refund

4. Return Process

To request a return, email info@sonlovestudios.com before sending any item back.

Once approved:

  • Items must be shipped using a trackable and insured method
  • Customer is responsible for return shipping costs unless the return is due to damage or error
  • Items lost or damaged during return transit are not eligible for refund

5. Exchanges

Due to the unique and limited nature of our inventory, exchanges are not guaranteed and are subject to availability.

In most cases, the recommended process is:

  1. Return eligible item (if approved)
  2. Place a new order

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method within 5–10 business days

Processing times may vary depending on your financial institution.

7. Shipping Costs

  • Original shipping costs are non-refundable
  • Return shipping is the responsibility of the customer unless due to our error

8. Limitation

Son Love Studios is not responsible for:

  • Damage occurring after delivery
  • Improper handling or care of artwork or wearable items
  • Minor variations in color, texture, or appearance

9. Contact

For all return requests or questions:

Son Love Studios
Email: info@sonlovestudios.com
Website: sonlovestudios.com